Effective Date: 01/01/2025
Welcome to East Neuk Retreats (“we,” “us,” or “our”). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website https://eastneukretreats.co.uk, attend our retreats, or otherwise interact with our services.
1. Who We Are
East Neuk Retreats is a retreat business based in the United Kingdom. We process your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1. Personal Information You Provide to Us
- Contact Details: Such as your name, email address, phone number, and postal address when you fill out forms or sign up for newsletters.
- Booking Details: Information related to your retreat bookings (e.g., preferred dates, dietary requirements, payment information).
- Communications: Content of any emails, contact form submissions, or other messages you send us.
2.2. Information Collected Automatically
- Usage Data: We may automatically collect information about your interactions with our site, including pages viewed, links clicked, and the time spent on each page.
- Device & Technical Data: Information such as your IP address, browser type, operating system, and referral URLs to help us understand how you use our services.
3. Cookies and Similar Technologies
We use cookies, web beacons, and similar tools to enhance your user experience and improve our services. These tools help us:
- Remember your preferences (e.g., language settings)
- Understand how visitors use our site
- Track and analyse usage statistics
You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit some site functionalities.
3. How We Use Your Information
- To Provide Our Services: We use your information to manage bookings, organise retreats, and respond to inquiries.
- To Communicate With You: We may send you updates about your booking, important notices (e.g., changes to our policies), or marketing materials (if you have opted in).
- To Improve Our Offerings: We analyse usage data to enhance the functionality and user experience of our website and overall services.
- To Comply With Legal Obligations: We may process your data where necessary for compliance with applicable UK laws or court orders.
4. Legal Basis for Processing
We process your personal data under one or more of the following legal bases:
- Performance of a Contract: When we provide you with services or communicate with you about your booking.
- Legitimate Interests: To ensure our site and services run smoothly, to detect and prevent fraud, or to improve our offerings.
- Consent: When you have given clear consent for us to process your personal data for specific purposes (e.g., receiving marketing communications).
- Legal Obligation: Where we are required to comply with UK law or regulations.
5. How We Share Your Information
We do not sell your personal data. We only share your information under the following circumstances:
- Service Providers: We may share data with trusted third parties who assist us with payment processing, website hosting, analytics, or email distribution. These service providers process data only on our instructions and in compliance with this Privacy Policy and applicable laws.
- Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process (e.g., in response to a court order).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will inform you of such changes if they occur.
6. Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by law. When it is no longer needed, we will securely delete or anonymise your information.
7. Your Rights
Under UK data protection laws, you have the following rights:
- Right of Access: Request details of the personal data we hold about you.
- Right to Rectification: Ask us to correct any inaccuracies in your personal data.
- Right to Erasure: Request that we delete your personal data in certain circumstances.
- Right to Restriction of Processing: Ask us to limit the way we process your data in certain scenarios.
- Right to Data Portability: Where legally applicable, you can request a copy of your data in a machine-readable format.
- Right to Object: You have the right to object to certain types of processing, such as receiving marketing communications.
- Right to Withdraw Consent: Where we rely on your consent, you can withdraw it at any time.
If you wish to exercise these rights, please contact us using the details in the “Contact Us” section below.
You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) if you believe we have not complied with applicable data protection laws. For more information, please visit https://ico.org.uk.
8. International Data Transfers
If we transfer your personal data outside of the UK (or the UK and EEA), we will ensure that appropriate safeguards are in place, such as standard contractual clauses, to protect your information in line with UK GDPR requirements.
9. Children’s Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
10. Third-Party Links
Our site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing any personal information.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with new legal requirements. When we make changes, we will post the updated policy on this page with a new “Effective Date.” We encourage you to review this page periodically to stay informed about how we protect your personal data.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Email: privacy@eastneukretreats.co.uk
We will do our best to address and resolve any issues in a timely manner.